Welcome to Highbridge Medical Centre
****IMPORTANT MESSGAE FOR PATIENTS****
We are currently experiencing extremely high demand, this may result in a delayed response to non-urgent requests.
Updated 5th August 2020
Using askmyGP is quick and easy and can be accessed via the following link:
You will be aware of the current Covid 19 pandemic and to protect patients and staff we have some new protocols in place.
To support us to deal with your healthcare needs we are now using a new service called askmyGP. This service will make it faster and easier for you to contact and access the surgery by submitting requests.
The clinical team review and prioritise all requests and it is their aim that you will be contacted within three working days of these requests being submitted.
Please do not use askmyGP for medical emergencies.
Once registered, we are confident that you will find Ask My GP a much more efficient and supportive way for you to access the surgery and obtain the care that you need.
** Monday 13th July 2020 – 8.30am **
The system is back up and running – Thank you for your patience whilst we are working to respond to the requests that we were unable to access on Friday.
**Saturday 11th July 2020 – 8am**
The Practice Team will be reviewing access ability over the weekend with a view to enable a prioritisation plan for Monday 13th July and the week following. We would like to thank our patients for their understanding and please be assured that if you have submitted a request to us we will be responding as soon as we are able to from Monday. All requests will be reviewed by the clinical team to ensure appropriate clinical prioritisation.
Friday 10th July 2020 11.20am
**Update 8.50pm - Systems still down**
Network Issues – South West Region
We are experiencing a complete system down. This is affecting multiple sites across the South West Region. This means we are currently unable to access the systems we use to make requests, issue prescriptions and other routine services. We have not been given a timeframe for a return to normal functions but please continue to contact us if your concern is urgent. Otherwise thank you for your understanding and if you could make contact with us at the beginning of next week we would be happy to help you with your query.
The Highbridge Medical Centre Team
Patient Reminder: Continue to seek medical help from your practice
Although we have brought in changes to the way that we are managing patient requests, mainly that we are using a total telephone triage approach in the first instance, we wished to remind our patients that we are still open and running services.
Many conditions are able to be safely dealt with during a telephone appointment and following this, if you do need to be seen by a member of our team, this will be arranged with you.
With this in mind, we would like to remind all patients that they should not put off seeking help from the practice during this time if they have a medical need or concern.
We thank you for your continued support at this difficult and unprecedented time.
Join a COVID-19 clinical trial
The PRINCIPLE trial aims to find treatments that reduce hospital admission and improve symptoms for people with COVID-19. You could be eligible to join if
- You have had these symptoms for fewer than 15 days:
- a continuous new or worsening cough
- and/or a high temperature
- OR have a positive test for SARS-Co-V2 infection with COVID-19 symptoms in the past 14 days
- You are aged 50 to 64 with a pre-existing illness
- You are aged 65 and above
During the Coronavirus Pandemic, Highbridge Medical Centre has been overwhelmed by the kindness, generosity, thoughtfulness and support it has received for all of our staff and our patients.
This support has come in many ways, shapes and forms over the last few weeks.
Burnham-On-Sea and Highbridge – You have outdone yourselves co-ordinating an absolutely invaluable volunteer service that is providing essential assistance for our community’s most vulnerable. Thank you.
We have received additional protective equipment from a number of generous and innovative sources. Thank you.
Our staff have been treated to edible delights and beautiful floral arrangements that have ensured their smiles keep shining. Thank you.
A special thank you to one of the Highbridge Medical Centre family Alison Husband and to local business Material Needs for creating scrubs for our clinical team to wear whilst carrying out their work. Material Needs supplied the fabric and Alison, with the help of her husband have worked day, night and weekend completing several sets of scrubs for our team. Thank you.
This support during the most difficult and unprecedented time has lifted the hearts of all of us.
Coronavirus Information - 04/03/2020
Public Health England - Coronavirus patient advice
Public Health England - Coronavirus patient advice (Chinese)
STOP : DO YOU HAVE? A fever, sore throat, cough or cold symptoms. Consider self-management.
Due to the heightened awareness PLEASE CALL THE SURGERY instead of attending in person.
Clinicians will call you back to provide you with advice and help with your symptoms.
Pneumococcal Vaccination - Patient Update: 08/01/2020
Please note that the Pneumococcal vaccination is now unavailable for our suppliers until approximately April 2020. We apologise for this and will keep trying to order but will most likely not have any stock provided to us until that time.
If you are applicable for this vaccination please note that it can be given at any time of year, so when we have them in stock you will be offered/you can ask to have once the stock becomes available.
Thank you for your understanding in this matter.
Many Thanks, Highbridge Medical Centre
Flu Clinics NOW AVAILABLE
See the tab on the right named "Flu Campaign" for more information ->
Fancy beating the phone queue? How about booking your
routine doctors appointment online?
You can also order your repeat prescriptions, view your regular medicines and any recorded allergies. Click on the Patient Access image to log in.
Patient Access is what you want. For more information see the Patient Access tab to the right.
We have been rated "Good" overall in our latest CQC report. For more information please see the tab to the right named "Care Quality Commission"
You may also like to view the Press Release from Symphony Health Care Services regarding the recent CQC report. See below.
SHS Press Release
Medication reviews are required for all patients who are prescribed any regular medications on prescription.
For more information please select the Prescriptions tab at the top right of the website.
From the end of October 2019 we will no longer operate a fax machine.
This is in line with the NHS withdrawing all use of fax machines by March 2020 in a bid to improve patient safety and cyber security, we will be ceasing use from now, we won't switch off until end of October to ensure that all parties have had time to learn of alternative methods of secure information transfer.
You may contact the surgery via the telephone or is non-urgent please email the relevant team per the below addresses;
Contacting us by telephone?
For Appointments or a general enquiry please dial - 01278 783220
For a Home Visit or Medical Secretary (between 8am-5pm) dial - 01278 764230
For Results (between 2pm-4pm) dial - 01278 764244
On average we deal with 500 calls a day, with peak periods being between 8.30 and 10.00 am. If you call during these times, expect delays - we are not a call centre with limitless resources. Alternatively call at later times. We are here til 6.30 pm everyday.
For Non-Urgent medical advice out of surgery opening hours (Surgery is open: 8.30am - 6.30pm Monday-Friday excluding Bank Holidays), please contact 111.
For Urgent/life threatening medical advice/assistance, please contact 999.
Access to clinical records
Patients will be pleased to know that, in line with Government guidelines, we are now able to offer patients access to their clinical records. At present this is limited to lists of medications, allergy information and any other information as discussed and agreed with your GP. For more information please contact reception.