Welcome to Highbridge Medical Centre
Patient Update: 25.11.2019
Further update - 13:30
We are now experiencing a full power cut which is affecting the local area. We have been informed that engineers will be working to restore power as soon as possible.
PLEASE NOTE that our telephone provider IP office have identified that we have an intermittent BT line fault, which has been reported to BT. We should be treated as a priority by BT.
Please bear with us whilst this matter is being recetified
Flu Clinics NOW AVAILABLE
See the tab on the right named "Flu Campaign" for more information ->
Fancy beating the phone queue? How about booking your
routine doctors appointment online?
You can also order your repeat prescriptions, view your regular medicines and any recorded allergies. Click on the Patient Access image to log in.
Patient Access is what you want. For more information see the Patient Access tab to the right.
We have been rated "Good" overall in our latest CQC report. For more information please see the tab to the right named "Care Quality Commission"
You may also like to view the Press Release from Symphony Health Care Services regarding the recent CQC report. See below.
SHS Press Release
Medication reviews are required for all patients who are prescribed any regular medications on prescription.
For more information please select the Prescriptions tab at the top right of the website.
From the end of October 2019 we will no longer operate a fax machine.
This is in line with the NHS withdrawing all use of fax machines by March 2020 in a bid to improve patient safety and cyber security, we will be ceasing use from now, we won't switch off until end of October to ensure that all parties have had time to learn of alternative methods of secure information transfer.
You may contact the surgery via the telephone or is non-urgent please email the relevant team per the below addresses;
Contacting us by telephone?
For Appointments or a general enquiry please dial - 01278 783220
For a Home Visit or Medical Secretary (between 8am-5pm) dial - 01278 764230
For Results (between 2pm-4pm) dial - 01278 764244
On average we deal with 500 calls a day, with peak periods being between 8.30 and 10.00 am. If you call during these times, expect delays - we are not a call centre with limitless resources. Alternatively call at later times. We are here til 6.30 pm everyday.
For Non-Urgent medical advice out of surgery opening hours (Surgery is open: 8.30am - 6.30pm Monday-Friday excluding Bank Holidays), please contact 111.
For Urgent/life threatening medical advice/assistance, please contact 999.
Access to clinical records
Patients will be pleased to know that, in line with Government guidelines, we are now able to offer patients access to their clinical records. At present this is limited to lists of medications, allergy information and any other information as discussed and agreed with your GP. For more information please contact reception.