Welcome to Highbridge Medical Centre
Here you will find all the information you need about Highbridge Medical Centre and the services that we provide.
We are now proud to be part of Symphony Healthcare Services Ltd, a larger NHS healthcare organisation.
We would like to update our patients on a few changes to the team at Highbridge Medical Centre;
- Dr Taraq Waheed will be leaving Highbridge Medical Centre on Friday 28th April 2017 and we wish him all the best for the future. Patients will be provided with a new named GP, but this won't affect your ability to see a different GP, or medical practitioner should you wish. Patients should call the reception team in the usual way and a suitable appointment will be booked for you.
- We will also be welcoming a new GP to the centre shortly; Dr Imran Hamid will be starting with us on a full time basis, from Monday 8th May 2017.
- We are continuing active recruitment of additional medical practitioners to support the Medical Centre.
Month Ending April 2017
The current waiting time to see a GP for a routine appointment is 1-3 days.
Notice to Patients
ADVANCE WARNING - we will be carrying out essential work on our IT systems between 11th and 18th May 2017. We will endeavour to keep disruption to a minimum and will be operating a full service as usual.
Contacting us by telephone?
PLEASE NOTE THAT THE PHONE NUMBERS HAVE CHANGED...
For Appointments/Home Visits or a general enquiry please dial - 01278 783220
For a Medical Secretary (between 8am-5pm) dial - 01278 764230
For Results (between 2pm-4pm) dial - 01278 764244
On average we deal with 500 calls a day, with peak periods being between 8.30 and 10.00 am. If you call during these times, expect delays - we are not a call centre with limitless resources. Alternatively call at later times. We are here til 6.30 pm everyday.
For Non-Urgent medical advice out of surgery opening hours (Surgery is open: 8.30am - 6.30pm Monday-Friday excluding Bank Holidays), please contact 111.
For Urgent/life threatening medical advice/assistance, please contact 999.
Highbridge Medical Centre joins Symphony Healthcare Services...
On Monday 3 April 2017, Highbridge Medical Centre joined together with larger NHS healthcare organisation; Symphony Healthcare Services Ltd.
Over the past few months Highbridge teams have been working closely with a team from Symphony Healthcare Services and NHS England to make important improvements to the services on offer to patients at the centre as identified in the last CQC inspection.
Symphony Healthcare Services (SHS) is an NHS funded primary care organisation, not a private company. SHS was set up in April last year to help support GP practices in Somerset and to bring together hospital services and GP practices, making it easier for patients to access the right care in the right place.
With the additional support we have received, we have already started to make good progress and being part of a larger healthcare organisation will provide the medical centre with the support that will enable us to continue to make positive changes over the coming months.
We are excited that this will be a new start for Highbridge and we would like to thank our patients, Patient Participation Group, colleagues and the local community for your ongoing support through some challenging times.
Interim Associate Medical Director, Dr Harvey Sampson and Interim Practice Manager Sian Brammer will continue to lead the developments at the practice over the next few months and we will continue to work closely with NHS England and the CQC whilst developing our healthcare services.
We look forward to sharing our future progress with all our patients.
To read the full press release click on the latest news tab, or click here
If you have a question, or query please call the medical centre, or email Interim Practice Manager, Sian Brammer; email@example.com
You can also look at the Symphony Healthcare Services website by following this link www.symphonyintegratedhealthcare.com or following the link on the left, under Further Information.
Thank you for your ongoing support.
Access to clinical records
Patients will be pleased to know that, in line with Government guidelines, we are now able to offer patients access to their clinical records. At present this is limited to lists of medications, allergy information and any other information as discussed and agreed with your GP. For more information please see Using EMIS Access (access to your clinical records).
NHS use of patient data
NHS England is commissioning a modern data service from the Health and Social Care Information Centre (HSCIC). Under the Health and Social Care Act 2012, NHS England has the power to direct HSCIC to collect information from all providers of NHS care, including general practices. Information such as your postcode and NHS number, but not your name, will be used to link your records in a secure system, so your identity is protected. This information about you helps the NHS to provide better care for you.
NHS England have asked us to inform you that this is happening and to make you aware of the choices you have. Further information can be found in the attached leaflet.HSCIC_patient_information_leaflet.pdf
If you have any questions, please contact a member of the reception team.